Refund policy

At Aurellia London, we want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at:

support@aurellia-london.co

Please note that returns must be sent to the following address:

68 Howden Clough Road, Morley, Leeds, LS27 0LU, United Kingdom

Items sent back to us without first requesting a return will not be accepted.

Once your return request is approved, we will provide you with return instructions and details on how and where to send your package.

For any return-related questions, you can always contact us at:

support@aurellia-london.co

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as Aurellia London cannot be held responsible for returned items that are lost, delayed, or damaged in transit.

If your item is defective, damaged, or you received the wrong item, please contact us immediately so we can evaluate the issue and make it right.

Damages and Issues

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or if you receive the wrong item, please contact us immediately at support@aurellia-london.co with your order number and clear photos of the issue.

We will review the case and, where appropriate, arrange a replacement, exchange, or refund.

Non-Returnable Items

Certain items cannot be returned, including:

Gift cards
Personalised or custom-made items
Items that have been worn, used, damaged, altered, or are not in their original condition
Items returned without original packaging, tags, or proof of purchase

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Sale Items

Sale items may be returned only if they meet the return conditions stated above, unless otherwise clearly stated at the time of purchase.

This does not affect your statutory rights.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.

If you received a defective, damaged, or incorrect item, please contact us at support@aurellia-london.co and we will help resolve the issue.

UK and EU Cooling-Off Period

If your order is shipped to the United Kingdom or European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, subject to applicable consumer laws.

As above, the item must be returned in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item, and we will let you know whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method. Refunds are usually processed within 10 business days, although your bank or credit card provider may take additional time to make the funds available.

In accordance with applicable consumer rules, eligible refunds will be issued within the required legal timeframe after we receive the returned item or proof that it has been returned.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@aurellia-london.co