Shipping policy
This Shipping Policy applies to all orders placed through aurellia-london.co.
By placing an order with Aurellia London, you agree to the shipping terms outlined below.
ORDER PROCESSING TIME
Orders are usually processed within 1–3 business days after payment has been confirmed.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
During busy periods, promotional campaigns, or seasonal sales, processing times may be slightly longer.
SHIPPING DESTINATIONS
Aurellia London currently ships to selected destinations, including the United Kingdom and other available international locations shown at checkout.
If your country is not available at checkout, we may not currently ship to your location.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping rates and estimated delivery times are calculated and displayed at checkout before you complete your order.
Estimated delivery times may vary depending on your location, selected shipping method, carrier availability, customs processing, and other factors outside our control.
Delivery times are estimates only and are not guaranteed.
FREE SHIPPING
From time to time, Aurellia London may offer free shipping promotions.
Free shipping offers may be subject to minimum order values, selected locations, promotional periods, or other conditions shown at checkout or on our website.
ORDER TRACKING
Once your order has been dispatched, you may receive a shipping confirmation email with tracking information where available.
Please allow some time for tracking information to update after dispatch.
If you have not received tracking details within a reasonable time after your order has been processed, please contact us at:
INTERNATIONAL SHIPPING, CUSTOMS AND IMPORT DUTIES
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other local charges when the order reaches your destination country.
These charges are the responsibility of the customer unless otherwise clearly stated at checkout.
Aurellia London is not responsible for delays caused by customs clearance, import inspections, or local delivery procedures.
INCORRECT SHIPPING INFORMATION
Please ensure that your shipping address is accurate and complete before placing your order.
Aurellia London is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us immediately at:
We will do our best to assist you, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
LOST, DELAYED OR DAMAGED PACKAGES
Once an order has been dispatched, delivery is handled by the relevant shipping carrier.
If your package is delayed, lost, or damaged in transit, please contact us at:
We may ask you to provide your order number, tracking number, and clear photos if the package or product arrived damaged.
We will review the case and assist where possible.
FAILED DELIVERY OR UNCOLLECTED PARCELS
If a parcel cannot be delivered due to an incorrect address, failed delivery attempt, refusal to accept the parcel, or failure to collect it from a local collection point, the parcel may be returned to us or disposed of by the carrier.
Additional shipping fees may apply if the order needs to be resent.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
Once an order has been processed or dispatched, we may be unable to cancel it. In that case, you may need to follow our Return and Refund Policy after receiving your order.
CONTACT INFORMATION
For any questions regarding shipping, delivery, or tracking, please contact us at:
Aurellia London
Website: aurellia-london.co
Email: support@aurellia-london.co
Business Address: 68 Howden Clough Road, Morley, Leeds, England, LS27 0LU
Registered Company Name: MICHAEL WAINWRIGHT PLUMBING LTD
Business Registration Number: 16217810
VAT Number: Not currently VAT registered